How do I know I can trust Maggies Housemaids?
Maggies Housemaids is the fastest growing and trusted janitorial service in the Ellis County. Our residential housekeepers provided quality, reliable cleaning services for hundreds of clients every year. Each maid services team compromises bonded, insured, licensed and uniformed housekeepers who are regularly supervised. And you always have access to our main office to discuss your professional cleaning service.
Must I be at home when you clean my house?
It's your choice. Various Clients schedule there cleanings around there schedule and assign us a key or form of entrance. Others leave us a key in a safe place each visit. Alarm systems can either be left off or you can give us entry/exit codes. By far, the most efficient and problem-free way for everyone is for you to give us a key and alarm codes.
How do you protect my keys?
Your key is secured in a locked key storage device to which only Maggies Housemaids supervisors and operators have access. The key is issued to the cleaning service team leader on the day of your clean. The team leader returns the key at the end of the day and management returns it to the secured container. In the unlikely event your key is lost we will re-key all necessary locks.
How many people will clean my home?
Maggies Housemaids sends out a minimum of two people to every home. In the event that you need quicker service one day we may send out extra help.
What if I would like something cleaned that is not part of your house cleaning service?
Maggies Housemaids will work with you as best as possible and communicate your needs to your team leader when needed. We offer various other services like window and carpet cleaning, closet organizing, and laundry.
Do I need to provide my own house cleaning products?
No. Maggies Housemaids provides its own equipment and supplies necessary to clean and sparkle your home. Your choice of using variety of our products is up to you. It’s your cleaning done your way and our Method cleaning line products ensures your home smells and looks clean every visit. However, because Maggies Housemaids is flexible, if requested and provided, we are happy to clean with your preferred products.
Will I always have the same cleaning service team?
We make every effort to have the same cleaning service team in your home. Occasionally there may be a change in a team member due to illness. Maggies Housemaids team leader's job is to learn your home and to teach the team members to deliver the quality that you would expect.
Are your house cleaning service teams trained and supervised?
Every team we send out has a supervisor to overlook your homes cleaning and give it extra attention. All team members are continuously checked and evaluated for performance as well to keep you 100% satisfied every visit. Supervisors make periodic courtesy calls to homes to ensure we're meeting cleaning service commitments.
How do I pay for your residential cleaning services?
Payment totals are due at the end of the month or you may leave payment on your cleaning date. You may pay by cash or personal check. If you aren't home during our first visit, we will ask you for the full estimated amount, plus tax. If it takes less time than we estimated, we will refund the difference or apply it to our next visit, as you prefer. On regularly scheduled visits, we ask you to leave payment on the kitchen countertop.
What are your rates for your house cleaning service?
Many factors play into the cost of your home during your initial and routine cleanings. It is best to contact Maggies Housemaids for an estimate. Our sales consultants will walk you through our cleaning processes and provide you with a price for a service that has been created to fit your specific needs.. Offices provide free, no obligation estimates for cleaning service right over the phone!
Is the work of your house cleaning service guaranteed?
Delivering consistent quality cleanings and client satisfaction is important at Maggies. Like all services, mistakes may occur. Simply call us within 24 hours of your last maintance service if left unsatisfied, we will send out a team as soon as possible at no charge. If the timing is inconvenient Maggies Housemaids will provide u with a remedy to leave u happy.
Am I liable for worker's compensation, insurance or employment taxes?
No. We’ve taken care of all the paperwork including state and federal taxes. Unlike independent maid services and make homeowners liable. We do as much to make us a simple, worry-free home cleaning service solution.
Are your cleaning service employees authorized to work in the US?
Maggies Housemaids complies with the Immigration Reform and Control Act (IRCA) and follow procedures to verify that employees are authorized to work in the U.S. All employees of our cleaning service are required to fill out Form I-9, the employment eligibility verification form, and provide necessary employment eligibility documentation, before starting work.
Will your team get on step ladders to clean high areas?
Maggies Housemaids utilizes step ladders in order to remove grease build up in high reach areas. Maids have been trained and informed on how to properly and safely use our step ladders.
How will our relationship work?
Earning your trust is our top priority at Maggies Housemaids. We do our best possible to communicate any changes to the cleaning and even recommend adjusting your cleaning tasks so you receive the most every cleaning.
What should I do before a home cleaning service?
To make our house cleaning services more efficient, we ask that you pick up clothing, toys and other household items prior a visit from our housekeeping teams. This also goes for our carpet cleaning services as well.
What time does Maggies Housemaids arrive?
Maggies Housemaids does not guarantee what time residential housekeepers will arrive because each home gets the attention it deserves and any extra request the client may have. Maggies Housemaids will provide you with a time gap for which the team should regularly arrive too. If for any reason you require a more precise time of arrival, you may speak with your head housekeeper for more assistance in your situation.
What if something is damaged during a home cleaning?
We treat you and your home as if it where our own. If something does unexpectedly break, we do our best to either repair or replace that item. Residential maids are fully insured, so claims are filed when appropriate.
What happens if I need to reschedule my janitorial service?
Maggies Housemaids will work with you and your schedule. Simply call us within 48 hours of your next cleaning service and we will either place you a “one-time” cleaning schedule and resume normal cleanings afterwards, or you may just decide to skip the cleaning until the next cleaning if rescheduling is too much change for you.
What if my home cleaning falls on a holiday?
We call to reschedule for a more convenient time when house cleanings fall on holidays. Your local Maggies Housemaids will also remind you about additional maid services in which you may have expressed an interest. Perhaps that means an additional clean prior to a big holiday party. If you've scheduled that extra holiday cleaning service, canceling or rescheduling does requires 72-hours notice.
How does Maggies Housemaids disinfect homes with green cleaning products?
Maggies Housemaids offers revolutionary household cleaners that disinfect botanically. We believe in maintaining the health of our families and communities. And we believe we can do so without the use of harsh or toxic chemicals. Our natural cleaners have even shown that germs are not becoming resistant or tolerant to these solutions.
How is Maggies Housemaids "green"?
Maggies Housemaids does everything possible to be as environmentally friendly as possible. For more info. visit our Green Cleaning page. 
